GST Customer Care? The Government of India passed the Goods and Services Tax or GST Bill in 2016 and it came into force from midnight of July 1, 2017.
The objective behind the Act was to consistently introduce tax rates, remove financial constraints and thus help the country become an integrated economy.
The guidelines under the Act have been clarified; however, people may need assistance in some cases. For the smooth process of taxation under the Act and to resolve any query, problem, or complaint related to GST. The Government has set up a pan-India GST Helpdesk.
You can either call the GST customer care number or drop a mail on the official email id. To register a complaint, you can visit the self-service portal that has set up for GST.
In the following sections. We will discuss some of the key ways in which you can use the GST Helpline to resolve your GST problems/queries.
GST Helpline Phone Numbers
| Helpdesk Name | Phone Number(s) |
|---|---|
| GST Help Desk | 0120-4888-999 |
| Saksham Seva* | 1800-266-2232/1800-121-4560 |
| CBEC Mitra | CBEC Mitra |
| ICEGATE Help Desk | 1800-3010-1000 |
GST Help via Email
| Helpdesk Name | Email ID |
|---|---|
| GST Help Desk | [email protected] ** |
| Saksham Seva* | [email protected] |
| CBEC Mitra | [email protected] |
| ICEGATE Help Desk | [email protected] |
GST Self Service Portal
In order to streamline the process of grievance redressal, a special GST Self Service Portal was set up in addition to the phone/email-based GST Helpline.
With the launch of the new SELF-HELP system, the previous HELP DESK has been superseded. Given below is the step-by-step procedure to file a complaint on the GST Swayam Seva Portal.
- Visit the official self-service portal for Goods and Services Tax, https://selfservice.gstsystem.in/.
- On the side menu, click on ‘Report Issue’.
- Now enter the keyword of the issue or issue you are facing in the ‘Type of issue/concern’ box.
- Select the relevant issue or query from the drop-down.
- After you select one of the options from the drop-down, the following two options will be displayed:
- Category and sub-category, which will be related to the keywords you have selected. You can re-select a more relevant category from the drop-down displayed.
- The FAQ section will highlight the possible solutions to your selected concern. You can refer to it to check whether your concern can be resolved based on the answer given there or not.
- If the answer given in the FAQ has not yet resolved your issue, you can raise a ticket and register your complaint by clicking on ‘No, I want to register my complaint’.
- On the next page, you have to provide all the required details like your name, GSTIN/ARN/TIN, email, mobile number, error message, etc.
- After filling all the mandatory fields (*), you have to describe your complaint in 500 words.
- You can also attach screenshots and other reference documents. However, keep in mind that the attachment size limit is only 5MB.
- After filling all the required fields, enter the given code and click on ‘Submit’ to register your complaint with the GST Department.
Status Check
You can check the application status on the same portal once the complaint is registered.
- Tap on ‘Check Status’.
- Enter your ‘Ticket Reference Number’.
- Enter the code given in the picture.
- Tap on ‘Search’ to generate status.
GST Returns Help from GST Practitioner
If you are facing problems in key GST implementation areas like GST filing and are unable to get information online or using the GST helpline number, you can opt to engage the services of an authorized GST practitioner.
Functions that a GST practitioner can perform on behalf of GST registered individuals/businesses include:
- Providing details of inwards/outwards supplies
- Filing monthly/quarterly/annual/final return
- Making deposits into the electronic cash ledger
- Filing refund claims on the GST Portal
- Filing applications related to amending/canceling GST registration
The list of GST Practitioners working in your area can be accessed using the Locate GST Practitioner tool available on the official GST Portal.
Keep in mind that the government has not specified any charges for any activity that a GST practitioner is allowed to perform on behalf of his customers. As a result, they are free to charge as per their own estimates which may include different charges for different GST-related activities.
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